Information Governance Reshaping eDiscovery Landscape: A Major Theme at Legal Tech 2013

Information Governance Solutions LandscapeThe Big Question that consumed me as I strode into The New York Hilton and up the escalator to receive my Legal Tech 2013 version of the Vulcan mind meld was, “Have legal, IT, business execs and other interested parties finally realized that ediscovery preparedness is one of the many benefits to be derived from a larger effort to manage and govern information across the enterprise?” The answer is…a qualified “Yes”.

Compared with Legal Tech 2010, where broaching the idea of an information governance (IG) approach was anathema to most ediscovery vendors flush with customers looking for tactical solutions to quell their litigation fires, this year’s event signals a tipping point for the industry: A shift from reactive to proactive ediscovery.

For better or worse, now that organizations of all sizes are feeling the impact of Big Data, the broader Legal Tech community appears to have finally understood that IG is more than a catch phrase. Information governance is a necessary evolution that enables organizations to transform the way they manage information risk, lower costs and derive value from their data.

Info Gov Buzz

LegalTech 2013 Image
For proof of IG’s arrival in the Legal Tech zeitgeist, attendees needed to venture no farther then the keynote address delivered by The Honorable Andrew J. Peck who suggested that IG will replace predictive coding as the next big litigation support trend. “Despite the economy, companies are going to realize that it’s important to institute retention and information governance programs in order to get rid of data that has no business need and mine data for its business value.”

Likewise, Clearwell’s interview with ediscovery crusader, author and luminary Laura Zubulake is filled with IG predictions and insights including, “I view ediscovery as a subset of a broader information governance effort. Organizations will realize that ediscovery should be part of a broader information governance effort. Information governance will become a division within a corporation with separate accountable management from which operations, legal, IT, HR professionals can source and utilize information to achieve goals.”

In addition, several Legal Tech 2013 “wrap-up” blogs devoted large portions of their posts to the IG phenomenon. Barry Murphy of eDiscovery Journal writes that he wouldn’t be surprised to see more chief information security officers (CISO) at LTNY in the coming years, and that the ARMA sessions were full all day. ARMA has been promoting IG and its GARP principals for a few years now.

Sean Doherty of Law Technology News  frequently mentions IG in his vendor reviews, and Exterro, through its eDiscovery Beat blog, recommends organizations should “stop the talking” and begin implementing information governance plans.

Also, the Unfiltered Orange daily (or weekly) ediscovery newsletter update managed by Rob Robinson, VP of Marketing for Orange Legal Technology, is an ongoing source of aggregated IG and ediscovery news, events, links to blogs and thought leaders.

Implementing Information Governance Programs

As the saying goes, “We’ve identified the problem. Now comes the hard part.” While some shared consciousness of IG benefits has occurred within organizations, in particular those entities within highly litigious and regulated industries such as banking, energy, government, healthcare, insurance, life sciences, big pharma and utilities, it is typically only a small fraction of the largest, forward thinking firms that have successfully implemented information governance programs thus far.

A panel discussion sponsored by Nuix entitled, Advanced Information Governance: Reduce the Pain of Your Next Case contained valuable insights from real-world practitioners.

Moderated by the always entertaining and informative IG consultant, evangelist and author, Barclay Blair, the panel included Bennett Borden, Partner and Founder IG Practice; Williams Mullen LLP, Duke Alden, JD, Vice President, Global Information Governance, Aon; Bob Lewis, Director Cyber Forensics & Investigations, Barclays; and Nuix’s Chief Technology Officer, Stephen L. Stewart.  

Key takeaways from the panel included:

  • Technology advances are making Big Data volume less of a problem
  • Data visibility, not volume, is the problem that needs to be solved
  • Information Governance programs are a driver of business value
  • Organizations need to ask, “What can I get rid of?”
  • Total cost of storage is more than double the cost per gigabyte
  • Well managed IG programs more than pay for themselves
  • When looking for IG program sponsorship, find people in the organization who have money and power, and who “get it”.

According to Bennett Borden, several large companies he has consulted with have saved more than $100 million dollars implementing an IG program. The savings include lower cost per ediscovery event and a reduction in IT support costs such as storage. Borden recommends finding an advocate who understands the value of an IG program, someone who has the influence and passion to support the ongoing effort – which can take years. However, Borden suggests starting with lower hanging fruit such as defensible deletion programs that can provide a relatively quick return on investment (ROI).

Bob Lewis talked about how departments within Barclay’s, such as IT and business units, lacked an understanding of how data is used and its value across the organization. For instance, Lewis said bank employees created 1.5 billion emails per year but had very little knowledge of or visibility into the content of those emails let alone what emails should be kept. He suggested the deployment of business intelligence or analytics tools to help improve the situation citing the example that Barclay’s now runs daily searches on 12 specific phrases to help solve a variety of issues pertaining to email communications.

Duke Alden shared some of his experiences leading the development of the IG program for Aon over the last 3 years. According to Alden, Aon early on made the decision to have the IG program report into finance as they believed the legal department would be viewed as too rigid to more easily embrace all of the departments and lines of business that could benefit from the program. “Lawyers are typically trained to say ‘No’. We needed them and others to say ‘Yes’ and get all departments to ask themselves, ‘What do I need and why? Finance was the logical place for us to house the IG function because the clear benefit was savings throughout the organization.”

Now that the IG program is maturing, Alden says the IG program is focusing more on analytics that lines of business can use to mine data and create value for the corporation. “Now that we’ve demonstrated what we can do, we are trusted throughout the organization. Housing the IG program in finance allowed us to interact with the organization in a much more liquid way than if we were part of legal.”

Information Governance, Big Data and Analytics 

Just as FRCP rule changes and high profile court cases such as Zubulake v. UBS Warburg and Da Silva Moore v. Publicis Groupe have paved the way for ediscovery and predictive coding, the need to control Big Data and derive value from electronically stored information (ESI) has been a catalyst for information governance solutions.

As the scope of ediscovery requests has expanded far beyond email, file shares and desktops, savvy users have realized that implementing repeatable, defensible processes can save time and money. Simultaneously, the growth of organizational data stores has put more pressure on vendors to scale their offerings far beyond their original intent.

IG solutions that scale better have exploited grid-like architectures or parallel processing capabilities. Some vendors have also developed search algorithms that obviate the need for taxonomies to drive relevancy and speed as opposed to a natural language processing (NLP) approach – which can also be effective depending on the implementation.

Still other information governance solutions deploy both NLP and statistical techniques to find, index, analyze, categorize or otherwise manage ESI – especially unstructured text-based ESI including documents, emails, instant messages, social media and wikis. IG solutions also have the ability to “learn” from intelligent users who select “seed” documents for predictive coding or document categorization applications.

The next logical outgrowth of a maturing information governance solutions marketplace is the ability for IG vendors to leverage the much larger analytics opportunity in the form of purpose-built appliances, services, software suites, toolsets and turn-key applications. To some extent, this IG vendor maturation process is already in motion.

Information Governance and eDiscovery Vendors

Given the underlying technology and the reactive market dynamics, the ediscovery solutions space is a logical starting point for information governance solutions to take root. It’s a classic example of repurposing existing technology beyond its original, intended use. Meanwhile, with a plethora of vendors now jumping on the IG bandwagon, buyers and partners need to educate themselves.

That said, I have repurposed my Enterprise eDiscovery Landscape “Super Quadrant”, created in 2011, to reflect changes in the ediscovery landscape as vendors and service providers address emerging IG solutions opportunities. The IG Super Quadrant is not intended to be a comprehensive overview of the IG vendor landscape. That would entail the inclusion of more than 100 companies. Rather, the IG Landscape Super Quadrant is a representative example of vendors that have declared themselves players in the IG space or that I consider IG enablers. Several of the listed companies I met with at LTNY 2013.

Information Governance Super QuadrantInformation Governance Solutions Landscape

Here are a few things to consider when viewing the IG Super Quadrant:

  • The IG Super Quadrant tends to favor larger companies who offer “Suites” of IG related products and services including analytics, archive, ediscovery, information and data management, search, security and forensics. The bigger the “dot”, the bigger the company in the IG space.
  • The fact that no “dot” fully resides in the “Sweet Spot” region, which is at the intersection of all four “Sets”, indicates that no single vendor offers a complete suite of IG tools. There is always room for additional services, integration and product enhancement.
  • Point solution vendors often have superior products in their class but appear farther from the “Sweet Spot”.
  • The vast majority of ediscovery point solution vendors are not included.
  • Most vendors have cloud-enabled services or partners. Those vendors who are primarily cloud-based appear in the Cloud and Service Providers “Set”.
  • Vendors conspicuously absent from LTNY this year but who made it into the IG Super Quadrant include Amazon, CommVault, Google, Microsoft, OpenText, Oracle and SAP.

Information Governance Vendor Snapshots

ABBYY integrates OCR, ICR  and other recognition and linguistic technologies to help speed the process of converting paper to ESI. ABBYY also supports intelligent capture and document recognition which automates document classification and enables information governance programs, streamlines processes, cuts document handling costs and improves an organizations ability to retrieve and correlate electronic information.

AccessData is one of the leading providers of ediscovery, computer forensics and cyber security software for law firms, corporations and government agencies. AccessData has enterprise-class, stand-alone solutions including its FTK forensics as well as the legal review solution Summation and also provides various services related to ediscovery, forensics, investigations, incident response and information assurance. This year, Access Data announced a “streamlined” version of Summation along with ediscovery support for mobile devices with its Mobile Phone Examiner Plus.

akaibu is a new software company “dedicated to helping organizations move their legacy data archives safely, quickly, and reliably to new archive platforms, storage or applications. The flagship product Akaibu Evolve, integrates with Autonomy Zantaz, Symantec Enterprise Vault, Mimecast, Microsoft Exchange, Live Office and other ‘cloud’ archives, to simplify time-consuming migrations.”

Amazon is the largest cloud-based service provider today serving companies large and small in a variety of industries. It’s website lists more than a dozen companies that provide hosted ediscovery services and an equal number of partners who provide information governance services and solutions. Several of the vendors mentioned in this report leverage Amazon Web Services (AWS).

BIA for the past 10 years has primarily been an ediscovery service provider. That changed in 2011 when BIA announced its entry into cloud-based ediscovery with the launch of the TotalDiscovery solution providing legal hold, data gathering and early case assessment (ECA) tools. Their solutions and services are marketed to companies of all sizes and law firms in the U.S. and abroad.

C2C is an message archiving specialist that has experienced steady growth over the last decade in the States and abroad particularly in Britain and France. The flagship ArchiveOne Enterprise solution has proven to be scalable for some of the world’s largest corporations. C2C also offers a cloud-based solution that appeals to smaller organizations that prefer to host their archives rather than grapple with them on their own.

Catalyst specializes in hosted ediscovery with many technology partners in the sector as well as services for organizations throughout the ecosystem. Maintaining four of its own data centers, including one in Japan, the Catalyst platform “covers the heart of the litigation lifecycle from processing, analytics, search, review and production. Its Insight solution delivers secure, fast, “stunning visual analytics and customizable review workflow”, allowing customers to manage “even the largest and most complex cases.”

Cicayda is a software start-up “led by founders who have done it before, seeks to disrupt the entire ediscovery market with cool apps, killer UX and pricing sanity.” At LTNY, Cicayda launched Fermata, a cloud-based, pay-as-needed legal hold management product which will be followed by other offerings including processing, review, search and text analytics. Cicayda boasts an intuitive interface, easy, secure and flexible access.

CommVault Simpana is an integrated solution that offers message archiving, backup and recovery, replication and data searching capabilities across the enterprise and any storage device in a secure environment. CommVault helps customers “transform the way users access, discover and use Big Data” while helping them determine how best to “retain and,  ultimately, delete content in compliance with evolving regulations and case law.”

Cylance is a products and services company “dedicated to solving the world’s most complex security challenges and safeguarding your data.” Cylance recently acquired SpearPoint Security Services as well as hiring several security experts to fill out their portfolio. SpearPoint will be integrated with Cylance’s services and research teams to enhance its Presponse service line which includes assessment and discovery capabilities.

Daegis recently announced several enhancements to its Edge ediscovery platform including search analytics with advanced reporting features which extend iterative search capabilities to include sub-queries and the ability to trump, or order, the results to review thereby reducing the time and cost of review. Daegis, via the merger with Unify, also offers a highly scalable archiving solution supporting both on premise and cloud-based deployments and has also delivered an Hadoop-based technology assisted review (TAR) solution dubbed Acumen.

Deloitte last year acquired the assets of IE Discovery, a provider of ediscovery management and litigation support solutions that primarily serves federal government clients. Deloitte also takes a “comprehensive approach to governance, risk management and regulatory compliance” offering “knowledge and experience” which few firms with global resources can match including an information governance practice in China.

EMC has one of the broadest and deepest information governance solutions portfolios in the industry which includes analytics, archiving, case management, cloud-services, content management, data protection, digital rights management, ediscovery, intelligent capture, search and security offerings through its RSA division. EMC has migrated some of its IG solutions to the cloud, has back up and recovery capabilities with its Avamar suite, federated indexing capabilities through the Kazeon product line in addition to deduplication solutions. The challenge for any large firm that has acquired so many solutions is when and how well will all the parts be integrated. EMC continues to make progress toward that end.

Ernst & Young over the last two years has been expanding its forensic technology and discovery services worldwide adding consultants, technology partners and a lab to complement existing fraud investigation and business modeling skills. “Understanding the business process under review and mapping processes against the analytical model is a key to the accuracy with which we can identify frauds and fraud risks.”

Exterro Fusion is a leading ediscovery software suite with several enhancements for 2013 including predictive intelligence capabilities, in place ECA, automatics document categorization with pattern matching and SQL-like query, tokenized fields for advanced redaction and data analytics. Exterro has also expanded its managed services capabilities and entered into partner agreements to host their solutions and customer data in the cloud.

FTI is a global business advisory firm with a strong presence in the ediscovery space.  FTI announced the launch of Ringtail Version 8.3 which now can be accessed and managed in a “secure, self-service private cloud. 8.3 also provides “improved review workflow and other management tools to support faster, more accurate legal reviews. FTI also provides a managed service model as well as a hybrid software/services approach.

HP Autonomy announced several “significant enhancements to its market-leading ediscovery offering” as part of a “comprehensive platform that connects archiving, data protection, enterprise content management, ediscovery, information governance and meaning-based analytics.” These enhancements include extending “meaning-based coding” to Autonomy early case assessment (ECA) and structured data analytics through HP’s Application Information Optimizer that automates the migration and/or retirement of application data and allows the ediscovery solution to “seamlessly” ingest and review structured data. HP also announced an 80% increase in client ediscovery data volumes over the last 12 months, a number, I assume, derived from both in-house clients and their cloud-based repository. The HP Autonomy portfolio merger still faces many business and technology integration challenges in order for HP to succeed in shifting to a more software-centric, higher profit margin business model.

Gimmal is a leading provider of software and services that enhance SharePoint records management and interoperability capabilities. Gimmal recently announced a solution that links SAP ERP solutions with SharePoint transforming it into a “platform that manages all content, increases compliance, reduces risk and supports ediscovery” allowing users to move closer to an information governance framework.

Google, by virtue of its preeminent role as curator for much of the world’s email and correspondence, last year announced Google Apps Vault for business customers. Vault is an “easy-to-use and cost-effective solution for managing information critical to your business and preserving important data. It can reduce the costs of litigation, regulatory investigation and compliance actions. Vault helps protect your business with easy-to-use search so you can quickly find and preserve data to respond to unexpected customer claims, lawsuits or investigations.”

Guidance Software has been busy integrating the CaseCentral acquisition that occurred early last year. EnCase eDiscovery v5 combines elements of existing Guidance ediscovery technology assets with the CaseCentral secure cloud-based capabilities delivering a “seamless integration” with significant performance improvements including new parallel processing capabilities, and enhanced search and indexing algorithms. Guidance is also well known for its forensic tools and services.

IBM announced the completion of its StoredIQ acquisition last week and expects to continue to dominate the large enterprise Information Governance Lifecycle (ILG) landscape. Much of the StoredIQ integration with IBM ILG offerings already existed prior to the acquisition due to existing partnerships on specific client engagements. On the heels of its successful Defensible Disposal program and thought leadership via its support and sponsorship of the CGOC, IBM’s ILG group is focused on “Information Economics” which aligns information value with cost. “If information does not have value it should not cost anything. Information value is defined by business value and duty to preserve for regulation or litigation.” The challenge for IBM is how to transfer these ILG assets and capabilities to small and medium companies through its partner network.

Index Engines through its Octane platform provides “innovative, high speed ESI identification, collection and preservation.” Initially a technology built for large backup tape remediation projects, Index Engines now offers on-site deployment or a more cost effective cloud service. Both options allow clients to index compete tape content, deduplicate, de-NIST the data set and make the searchable index available online.

Iron Mountain is a large provider of off-site physical records storage also offering records and information management solutions through consulting, technology and services for “defensible compliance, records unification, data backup and recovery.” IronMountain has created a collaborative platform to help law firms explore an IG framework and is partnering with industry leaders to design and host the Law Firm IG Symposium.

kCura announced major enhancements to their well-regarded ediscovery platform Relativity, with the roll out of version 7.5, which includes the addition of complete processing capabilities, as well as improvements to usability, analytics, infrastructure management, and its software development kit (SDK), along with “significant updates to Relativity Assisted Review – which is a flexible and transparent computer-assisted-review workflow that allows users to train Relativity based on their expertise.”

Konica Minolta is a leading provider of document solutions, IT services, ediscovery and computer forensics for legal pros. Dispatcher Phoenix Legal is a “powerful electronic document workflow software solution that simplifies document management. It includes advanced Bates stamping features, a highly accurate OCR engine to convert image files to searchable PDF and searchable PDF/a’s, redaction and highlighting capabilities.”

Kofax is a leading provider of capture enabled business process management (BPM) solutions. “Kofax automates information-intensive processes to help enterprises streamline operations, increase productivity & better engage with their customers for a competitive advantage & growth.” Kofax is one of the largest providers of intelligent capture solutions which support information governance and ediscovery processes.

Kroll Ontrack has long provided services to meet the ediscovery, forensic and ESI  management and needs of its customers. At LTNY last year, they launched Verve, a cloud-based ediscovery solution that compliments Kroll’s portfolio of do-it-yourself (DIY) software solutions to help laws firms and corporations manage their ESI in preparation for and in response to ediscovery requests.

Microsoft through its SharePoint solution provides a collaboration, records management and document repository platform critical for many organizations worldwide. While Microsoft has defined a framework for SharePoint information governance, the bulk of the implementation is left to its vast partner network many of whom are listed in this note or found on its website creating a huge opportunity for value-added-reseller software solutions, integration services and consulting. Microsoft Azure and 365 are Microsoft’s entries into cloud-based infrastructures to support, Exchange, Outlook, SharePoint and other non-Microsoft solutions.

Mimecast provides a secure, highly available, cloud-based unified email management platform serving the continuity and archiving needs of organizations, mostly Exchange users, in a variety of industries. Mimecast enables fast access to tamperproof  email and data to “support the most demanding requirements for email law and email compliance.” Mimecast also supports early case assessment (ECA) and litigation holds.

Mitratech is a leader in the Collaborative Accountability Applications (CAA) space. It’s TeamConnect solution is “the only end-to-end platform addressing the complete spectrum of solutions for legal operations: spend management, claims litigation management, and GRC automation requirements.” TeamConnect is modular giving organizations the ability to add products over time, and comes in hosted, in-house or hybrid configurations.

Nuance designs, delivers and has acquired a number of technologies and solutions that make knowledge workers more effective from their Dragon Systems speech recognition software to document scanning and conversion programs that “transform the way people interact with information and how they create, share and use documents.” Nuance has optimized these solutions and others for many industries including healthcare and legal.

Nuix is a fast growing information management specialist based in Sydney, Australia that has built a loyal following with both service providers and end-user customers as well as with ediscovery partners in North America, EMEA and Asia Pac. Coinciding with LTNY, Nuix announced the release of its IG platform Nuix Luminate which “makes it possible to search, investigate and actively manage unstructured data sets of any size or complexity.” Nuix is rumored to be working on a cloud-based version of its core product which should open up additional opportunities for the company.

OpenText offers an Information Governance Solution that unites records management, ediscovery and archiving to “meet compliance requirements, ensure litigation readiness, and reduce legal, compliance and financial risk.” OpenText is addressing the explosive growth of unstructured ESI in the form of documents, email and other business content that, when left unmanaged, produce significant cost and risk.

Oracle does not have a product line or strategy that specifically addresses information governance. However, as litigants have found out and legal services and attorneys know, an increasing number of ediscovery requests include structured and unstructured data contained in or managed by Oracle ERP solutions and databases. As with Microsoft, Oracle has passed on much of the responsibility for IG to partners and the co-competition – at least from a go-to-market perspective – which is odd because Oracle has acquired content management solution provider Stellent and the enterprise search solution vendor Endeca. Despite a lapse in public pronouncements of IG direction, Oracle is still a force.

Proofpoint has considerably enhanced its core, information security-as-a-service business over the last several years acquiring cloud-based archiving, message security, data and threat protection solutions. Recent acquisition NextPage helps clients determine which IG model, or combination of approaches, best suits a company’s unique requirements including; proactive, reactive, centralized and de-centralized governance.

Rational Retention developed its Rational Intelligence solution as a “true the end-to-end information governance and ediscovery solution with integrated and highly advanced machine learning for in place classification and predictive coding.” RR’s intelligent coding allows an organization to codify the decision processes of an expert reviewer into a statistical model, and then automatically apply that model across a broad set of data.

Recommind believes “automating the process of finding and storing relevant information can dramatically improve the speed, accuracy and cost effectiveness of records management.” Recommind is applying its proven Decisiv Categorization product and innovative CORE (Context Optimized Relevancy Engine) platform to address unstructured Big Data challenges in the enterprise to meet compliance, ediscovery and other critical business needs.

RenewData is a full service ediscovery provider offering a broad spectrum of review acceleration services. RD launched a language-based analytics offering as a “more transparent, auditable alternative to Technology-Assisted-Review”. Their services combine “proven technology and expertise to uniquely deliver significant time and cost savings for ediscovery and investigations without relying on artificial intelligence.”

RSD believes the information governance challenge facing the enterprise today is of strategic significance. “Those who understand, plan and execute to address this challenge will have a competitive advantage in extremely touch economic conditions.”  RSD provides IG consulting services as well as its GLASS platform that helps organizations manage and enforce multi-jurisdictional policies and granularity of governance events.

SAP provides IG thought leadership and case studies for download on their website. However, SAP’s primary IG messaging is around its Enterprise Information Management (EIM) solutions that “can help you better manage big data, improve governance, and accelerate decision making with timely, consistent, and trustworthy information at every level of your enterprise.” EIM solutions tend to be more focused on structured data found in SAP ERP solutions. But as most litigation cognoscenti know too well, ERP data is much more in demand for ediscovery requests. It’s HANA “in-memory” analytics solution has been very successful thus far. SAP partners with several ediscovery technology and services companies including IBM and ZyLAB.

Symantec announced its Intelligent Information Governance (IIG) solution about a year ago, following its acquisitions of ediscovery solutions provider Clearwell and cloud-based message archiver LiveOffice. The integration between Symantec’s market-leading on-premise message archive solution Enterprise Vault (EV) and Clearwell was relatively straight forward as connectors had been built between the two solutions prior to the acquisition – at the request of several clients. Last Summer, EV and Clearwell achieved a higher level of integration; comprehensive legal hold functionality, “which extends Clearwell’s robust legal hold notification solution to include preservation of data in Enterprise Vault. This enables information in Enterprise Vault to be preserved in the controlled environment of the archive, eliminating the need to copy and move information for preservation, and reducing risk.” Meanwhile, Symantec lags behind other large IG focused vendors who possess robust enterprise-class analytics capabilities.

TransPerfect, better known in global ediscovery circles for its language services, legal staffing and court reporting services, has acquired Digital Reef and its hybrid cloud and on-premise information management and governance services and technology which provide ediscovery capabilities such as stand-alone early case assessment (ECA). DR is known for its ability to scale for large Big Data projects and complex legal cases.

Valora provides automated services to support both ediscovery/litigation and large scale records management projects. Valora has developed its own tools to support is services which include auto-unitization of printed documents or faxes, auto-coding where no meta-data exists, automated redaction, translation services, deduplication detection, review, OCR and, ostensibly, any service that more quickly converts paper to ESI.

Venio Systems FRP is an integrated, single source ediscovery solution for processing, culling, analytics review, ECA and production needs. “It has a flexible workflow whereby in one seamless product users can move from one part of the application to another without the hassle of exporting and importing data between multiple products.” Popular with many service providers, FRP is accessed via web-based dashboards.

Viewpointe provides cloud-based multibank infrastructure solutions to various financial institutions. Their OnPointe IG platform enables organizations to manage their content and digital storage via IBM’s private cloud. Services include check archiving, clearing and settlement while helping clients meet regulatory, legal and business requirements for data access, monitoring, retention management and defensible destruction of information.

Williams Mullen is a law firm that helps their clients practice ediscovery and information governance readiness. The firm’s “EDIG” attorneys understand that the growth in ESI can create significant ediscovery burdens. However, effectively managing this information provides an opportunity to conduct litigation more efficiently and effectively as well as delivering substantial benefits and savings throughout the enterprise.

Zetta Discovery is a start-up ediscovery and information governance consulting firm that “leverages vast industry experience and cloud-based technologies to manage Big Data associated with litigation, arbitration and investigation, whether it be around the corner or around the globe.” Zetta looks to help lower the cost of ediscovery by leveraging the cloud and affordable, proven ediscovery technology with partners such as Venio.

ZyLAB delivers “high-quality, modular ediscovery software and services that are tailored to any environment, from serial litigants bringing the process in-house to organizations that need to outsource some of the work for an impending legal deadline. ZyLAB offers a full-scale ediscovery system behind the firewall, a cloud-based platform, and a la carte services with rapid project turnaround.”

About Gary MacFadden

Gary's career in the IT industry spans more than 25 years starting in software sales and marketing for IBM partners DAPREX and Ross Data Systems, then moving to the IT Advisory and Consulting industry with META Group, Giga and IDC. He is a co-founder of The Robert Frances Group where his responsibilities have included business development, sales, marketing, senior management and research roles. For the past several years, Gary has been a passionate advocate for the use of analytics and information governance solutions to transform business and customer outcomes, and regularly consults with both end-user and vendor organizations who serve the banking, healthcare, insurance, high tech and utilities industries. Gary is also a frequent contributor to the Wikibon.org research portal, a sought after speaker for industry events and blogs frequently on Healthcare IT (HIT) topics.
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